Only my opinion, but I don't buy the 'account verification' excuse that we've heard repeatedly from BetButler over the last couple of months. That process couldn't, and indeed didn't, take as long as they drew it out for. The plain and simple fact was that they didn't have the money to pay customers. Whether that was a short term cashflow issue, or something more fundemental, again we'll never really know.
The Gambling Commission have been quiet for some time, and are unlikely to release any statement. It's a difficult balancing act for them as an organisation as if they do say something, it could cause more panic and reduce the liklihood of people receiving their funds back.
What is for sure is that any 'customer service' issue like this which is picked up by the Sun and the Racing Post is unlikely to be just a CS issue.
It's a brave person that goes back into them now to test whether the withdrawals are going to start being paid at a reasonable rate again. Thank goodness for the Payout Times then, they will be depositing, betting and withdrawing on a regular basis so we can all keep tabs on the time it takes to get funds back.
Will I personally go back to BetButler? That's a difficult question. I'm in the business of making money through advantage play and matched betting. It's more of the latter than the former at the moment, and because of that I don't need to take too many risks as there are so many sites I haven't signed up for yet (you can can compare how many I've done in the blog to the 200+ that are available on The Gambling Times bookmaker list). When I get more towards advantage play then if the offer is right I will go into any sportsbook that appears to still be running. With that comes a risk to my funds, but it's all part of the risk and reward equation.